Mobile telephone networks in Nigeria

The Global Systems for Mobile Communications (GSM) was introduced into the Nigerian market in  2001. This improved access to telecommunication services which was monopolised the Nigerian Telecommunications Limited (NITEL)....

The Global Systems for Mobile Communications (GSM) was introduced into the Nigerian market in  2001. This improved access to telecommunication services which was monopolised the Nigerian Telecommunications Limited (NITEL). Since the introduction of GSM,   four major mobile telephone operators (Airtel, Glo, MTN and 9mobile) have been providing service to Nigerian consumers. In order to effectively manage telecommunication operation, the Nigerian Communications Commission(NCC) was established as the independent National Regulatory Authority for the telecommunications industry in Nigeria.  In order for a telecomm service provider to gain access to the market, they must be licensed by the NCC

Tariff Plan

Each of the mobile telephone service providers offers different packages to consumers. The NCC website provides information on the tariff for the major service providers see link for tariff information Consumers can select the optimum package, based on their individual usage.

Mobile phone Portability (Changing your Service Provider)

It is possible to keep your mobile phone number when changing from one mobile service provider to another. How can I port my mobile number?

  • Go to the customer care office or retail shop of your chosen new service provider and meet with the authorized sales person to request to port your number.
  • Porting can only be undertaken by visiting the customer care office, retail shop or authorised dealer of your chosen new service provider
  • Porting is not available by telephone, online or other electronic means.
  • To port you will be required to complete a Port Request Form.   
  • You will also be asked to send a text message with the word “PORT” to a short code “3232”
  • For further information on porting see the NCC’s FAQ on Mobile Number Portability  

Managing Unsolicited messages from operators using the 2442 “Do Not Disturb” Shortcode

The DO NOT DISTURB short code introduced by the NCC gives subscribers the freedom to choose what messages to receive from the various networks. To initiate a Full DND subscribers should txt “STOP” to 2442 this does not allow the subscriber to receive any unsolicited message from the operators at all. Below are the various options for opting out of unsolicited messages;

  • “SMS 1” for receiving SMS relating to Banking? Insurance/ Financial products to 2442
  • “SMS 2” for receiving |SMS relating to real Estate to 2442
  • “SMS 3” for receiving SMS relating to Education to 2442
  • “SMS 4” for receiving SMS relating to Health to 2442
  • “SMS 5” for receiving SMS relating to Consumer goods and Automobiles to 2442”
  • “SMS 6” for receiving SMS relating to Communication/ Broadcasting Entertainment/IT to 2442
  • “SMS 7” for receiving SMS relating to Tourism and leisure to 2442
  • “SMS 8” for receiving SMS relating to Sports to 2442
  • “SMS 9” for receiving SMS relating to Religion to 2442

Resolving an issue with you telecommunication service provider

If you have an issue with your telecommunication service provider, you should  first contact your provider through their customer service channels, outline your complaint and ask for it to be resolved. Ask for a ticket number for you complaint/request. If you are not satisfied with the outcome you should contact  the NCC through their consumer toll free line, dial 622 from your phone and present the attendant with your ticket number and outline your complaint, they may be able to help resolve the issue. Information on making a complaint is available on its consumer website.

NCC Contact

HEAD OFFICE

Plot 423, Aguiyi Ironsi Street, Maitama, Abuja, Federal Capital Territory, Federal Republic of Nigeria.

Tel: +234-9-4617000

Fax: +234-9-4617514

Categories
Consumer AffairsTelecomunication
No Comment

Leave a Reply

*

*

RELATED BY